Privacy Policy

Effective Date: 11 May 2026.

Last Updated: 11 May 2026.

Domain: spin-dragons.co.

Welcome to SpinDragons. We are committed to protecting and respecting your privacy while providing a secure environment for your gaming experience. This Privacy Policy explains how SpinDragons (referred to as "we", "us", or "our") collects, uses, processes, and protects your personal data when you use our website, mobile applications, or services.

As a service operating within the United Kingdom, we adhere strictly to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Furthermore, as an entity operating in the online gaming sector, we comply with the stringent requirements set forth by the UK Gambling Commission (UKGC) regarding player protection and data integrity.

By using our services, you acknowledge that you have read and understood this Privacy Policy. We ensure that all "punters" can enjoy a "flutter" with the peace of mind that their personal information is handled with the highest degree of care.

1. Data Controller Information

The data controller responsible for your personal data is the legal entity operating SpinDragons. For any questions regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO) at:

  • Email: [email protected].
  • Response Time: We aim to respond to all inquiries within 48 hours.

2. The Data We Collect

To provide a comprehensive gaming service, we collect several categories of personal information. This collection is necessary for legal compliance, account management, and providing a tailored experience.

2.1 Identity and Contact Data

  • Full legal name and any aliases.
  • Date of birth (to verify you are 18+).
  • Residential address in the UK.
  • Email address and mobile phone number.
  • Proof of identity (e.g, passport or driving licence) and proof of address (e.g, utility bill).

2.2 Financial and Transaction Data

  • Details about payments to and from your account (deposits and withdrawals).
  • Payment method details: Visa, Mastercard, PayPal, Neteller, Skrill, Paysafecard, Apple Pay, Google Pay, and bank transfer details.
  • Source of wealth and source of funds documentation (required by UKGC regulations for "wedge" transactions or high-volume play).
  • Currency preferences (GBP/£).

2.3 Technical and Usage Data

  • IP address, login data, browser type, and version.
  • Time zone setting and location (to ensure you are accessing the site from the UK).
  • Information about how you use our website, including games played, duration of sessions, and betting patterns.

2.4 Marketing and Communications Data

  • Your preferences in receiving marketing from us and our third parties.
  • Communication history with our support team.

3. How We Use Your Personal Data

We only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

3.1 Performance of Contract

  • To register you as a new customer and manage your account.
  • To process your "flutter" bets and manage payouts.
  • To facilitate deposits and withdrawals via your chosen payment method (e.g, PayPal or Skrill).

3.2 Legal and Regulatory Obligations

  • Age Verification: To ensure all users are 18+ as mandated by the UKGC.
  • Anti-Money Laundering (AML): To detect, prevent, and report financial crime.
  • Responsible Gambling: To monitor play patterns and implement mandatory safety tools like deposit limits or cooling-off periods.
  • GamStop Integration: To cross-reference our database with the national self-exclusion register to prevent excluded individuals from gambling.

3.3 Legitimate Interests

  • To improve our website, services, and customer relationships.
  • To secure our platform against fraud or "bonus abuse."
  • To provide you with relevant content, such as updates on the Premier League or major horse racing events like the Grand National or Cheltenham.

4. Responsible Gambling and Data Processing

Under our UKGC licensing obligations, the processing of data for responsible gambling is a priority. We use automated systems and manual reviews to identify behaviors that may indicate a risk of gambling harm.

  • Self-Exclusion: If you choose to self-exclude, we will retain your data to ensure that your request is honored across our systems. We synchronize with GamStop to provide a unified exclusion experience.
  • Affordability Checks: We may process financial data to ensure that the "quid" or "tenner" you spend is within reasonable limits relative to your financial circumstances.
  • Support Resources: We share data with responsible gambling bodies like GamCare or BeGambleAware only when necessary for your protection or as required by law.

5. Disclosure of Your Personal Data

We do not sell your personal data. However, we may share your information with selected third parties for the purposes outlined above:

  1. Payment Providers: To facilitate your transactions via Visa/Mastercard, Apple Pay, or E-wallets.
  2. Identity Verification Agencies: To perform electronic "Know Your Customer" (KYC) checks.
  3. Regulatory Bodies: The UK Gambling Commission (UKGC) and other law enforcement agencies when required by law.
  4. Credit Reference Agencies: For the purpose of assessing your credit score where it relates to affordability and identity verification.
  5. Responsible Gambling Organizations: Specifically GamStop, to facilitate national self-exclusion.

6. International Transfers

While we primarily process data within the United Kingdom and the European Economic Area (EEA), some of our third-party service providers may be located outside these regions. If we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK (International Data Transfer Agreements) which give personal data the same protection it has in the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

  • We use industry-standard encryption (SSL/TLS) for all data transmissions.
  • Access to your personal data is strictly limited to employees, agents, and contractors who have a business "need to know."
  • We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator (such as the ICO) where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Customer Account Data: Generally retained for seven years after the closure of the account to comply with AML and UKGC regulations.
  • Marketing Data: Retained until you withdraw your consent or for a maximum of two years of inactivity.
  • Responsible Gambling Records: Retained indefinitely where necessary to enforce self-exclusion and protect the individual from harm.

9. Your Legal Rights

Under UK data protection laws, you have specific rights regarding your personal information:

  • Request Access: Commonly known as a "data subject access request." You can receive a copy of the personal data we hold about you.
  • Request Correction: You can have any incomplete or inaccurate data we hold about you corrected.
  • Request Erasure: You can ask us to delete personal data where there is no good reason for us continuing to process it. Note: We may be unable to comply with your request for erasure for specific legal reasons (e.g, AML laws) which will be notified to you.
  • Object to Processing: You can object to the processing of your data for direct marketing or where we are relying on a legitimate interest.
  • Request Restriction: You can ask us to suspend the processing of your personal data in certain scenarios, such as verifying the data's accuracy.
  • Request Transfer: We will provide your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: Where we rely on consent to process your data, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and allows us to improve our service.

  • Essential Cookies: Required for account login and security.
  • Analytical Cookies: Help us understand how "punters" move around the site, allowing us to optimize the layout.
  • Marketing Cookies: Used to deliver relevant advertisements about upcoming "fixtures" or horse racing meets.

You can set your browser to refuse all or some browser cookies, but this may cause some parts of the website to become inaccessible or function improperly.

11. Marketing Communications

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

  • Promotional Offers: We may use your identity, contact, and usage data to form a view on what we think you may want or need. This is how we decide which bonuses or "fiver" bets might be relevant to you.
  • Fair Play in Bonuses: All bonuses offered via marketing will include clear, upfront summaries of wagering requirements and terms to ensure compliance with UKGC "fair play" standards.
  • Opting Out: You can ask us to stop sending you marketing messages at any time by following the "unsubscribe" links in any marketing message or by contacting support.

12. Bonus Abuse and Fraud Prevention

To maintain a fair environment, we process data to identify "bonus abuse." This includes monitoring for multiple accounts, irregular betting patterns, and the use of technical exploits. If we identify fraudulent activity, we reserve the right to share this data with other operators and regulatory bodies to protect the integrity of the UK gaming industry.

13. Complaints and the ICO

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

For gambling-specific disputes, we are registered with an Alternative Dispute Resolution (ADR) entity as required by the UKGC.

14. Changes to This Policy

We keep our Privacy Policy under regular review. Any changes we make in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

15. Summary of Key UK Terms

To ensure full transparency for our UK-based audience, we clarify the following contexts within this policy:

  • GBP (£): All financial data processing and limits are calculated in British Pounds Sterling.
  • 18+: We use strict electronic verification to ensure no minors access our service.
  • BeGambleAware: We share generic, non-identifiable data with research bodies to help minimize gambling-related harm in the UK.
  • GamStop: We participate in the national online self-exclusion scheme. If you register with GamStop, we will use that data to close your account automatically.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact our support team.

Email: [email protected].

Support Hours: 24/7.

Postal Address: Available upon request via support email for legal correspondence.

Remember: Gambling should be fun. Please play responsibly. If you are worried about your gambling or that of a friend or family member, please contact GamCare at 0808 8020 133 or visit BeGambleAware.

SpinDragons — Licensed and Regulated by the UK Gambling Commission.

SpinDragons responsible gaming