Responsible Gambling

At SpinDragons, we want every punter to enjoy the thrill of the game in a safe, controlled, and sustainable way. Whether you are placing a small flutter on the Premier League or enjoying a few spins on our latest dragon-themed slots, your well-being is our absolute priority. We believe that gambling should always be a form of entertainment — never a way to make money or an escape from personal difficulties.

As a provider operating within the United Kingdom, we fully adhere to the strict standards set by the UK Gambling Commission (UKGC). This page is designed to provide you with the tools, advice, and resources necessary to ensure that your time with us remains fun and safe.

Our Commitment to You

SpinDragons is dedicated to promoting a culture of responsible play. We understand that for a small minority of players, gambling can cease to be a bit of fun and can become a serious problem. We are committed to:

1. Protection of Minors: Ensuring that no one under the age of 18 (18+) can access our services.
2. Empowerment through Tools: Providing clear, easy-to-use tools to manage your spending and time.
3. Transparency: Ensuring all bonuses and promotions have clear, fair wagering requirements stated upfront.
4. Support: Connecting you with world-class UK-based support organisations if you ever feel you are losing control.

Keeping it Fun: Tips for Safe Play

Before you place your next wedge on a horse or deposit a tenner for some spins, keep these golden rules in mind:

• Gambling is not a job: Never view gambling as a genuine way to earn money or pay off debts.
• Only bet what you can afford to lose: Before you start, decide how much "pocket money" you have for entertainment. If you lose it, do not try to win it back.
• Set a budget: Whether it is a fiver or a larger amount, stick to your pre-decided limit.
• Don't "Chase": Chasing losses is the quickest way to lose control. If the luck isn't with you today, walk away.
• Monitor your time: It is easy to lose track of time when you are in the zone. Use our reality check tools to stay grounded.
• Don't gamble when stressed or upset: Your judgment can be clouded by your emotions. Only play when you are feeling clear-headed.
• Balance your life: Ensure gambling is just one of many hobbies. Don't let it take over your social life or work commitments.

Recognising the Signs of Problem Gambling

It can be difficult to admit when a hobby is becoming an issue. We encourage all our players to regularly self-assess. Ask yourself the following questions:

• Do you stay away from work or university to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last nicker is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling?
• Have you lost interest in your family, friends, or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations, or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

If you answered "yes" to any of these questions, we strongly recommend using our management tools and reaching out to a professional support organisation immediately.

Your Management Toolkit

We provide a range of features to help you stay in the driver's seat. You can access these via your account settings or by contacting our customer support team.

1. Deposit Limits

This is your first line of defence. You can set a limit on the amount you can deposit into your SpinDragons account over a daily, weekly, or monthly period.

• How it works: If you set a monthly limit of £100 and reach it, you will not be able to deposit any more funds until the new month begins.
• Control: You can decrease your limit at any time, and the change will happen instantly. If you wish to increase a limit, a 24-hour "cooling-off" period applies to give you time to reconsider the decision.

2. Loss Limits and Wagering Limits

Beyond just deposits, you can limit how much of your own money you are prepared to lose or how much total volume (turnover) you want to play through in a set period.

3. Reality Checks

When you are deep into a session, time can fly. Our Reality Check tool provides a pop-up notification at intervals chosen by you (e.g, every 30 minutes). It will show you how long you have been playing and your total wins and losses during that session, giving you the option to stop or continue.

4. Time-Out (Cooling-Off)

If you feel like you just need a short break — perhaps after a disappointing weekend of Premier League results or a streak of bad luck — you can use the Time-Out tool.

• Duration: Take a break for any period from 24 hours up to 6 weeks.
• Effect: During this time, you will not be able to access your account. We will also do our best to ensure you do not receive marketing materials during this break.

5. Self-Exclusion

If you feel that your gambling has become a serious problem and you need to stop entirely, Self-Exclusion is the most effective tool.

• Duration: This is a formal process where we close your account for a minimum of six months, up to five years.
• Permanent: Once a self-exclusion is in place, it cannot be undone until the time has elapsed. Even then, your account will not automatically reopen; you must contact us and undergo a review.
• Marketing: We will remove you from all marketing databases within 48 hours of your exclusion.

GamStop: National Self-Exclusion

In addition to our internal tools, we strongly recommend that UK residents who are struggling with gambling sign up for GamStop.

GamStop is a free national service that allows you to put controls in place to restrict your online gambling activities. By registering, you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing. This is a vital "macro" tool for those who want to ensure they cannot simply jump from one operator to another.

Protecting Minors

Gambling under the age of 18 is a criminal offence in the UK. SpinDragons takes its responsibility to prevent underage gambling very seriously. We perform electronic age verification checks on all customers.

Advice for Parents:

If you share your computer or mobile device with children, we recommend installing filtering software to restrict their access to gambling sites. Well-known providers include Net Nanny and CyberSitter. Always keep your login details, passwords, and payment method details (Visa, PayPal, etc.) out of reach of minors.

Managing Your Finances

We support a variety of secure payment methods, including Visa, Mastercard, PayPal, and bank transfers. We encourage you to use the "Budget" features available in many modern banking apps. Most UK banks now allow you to toggle "Gambling Blocks" on your debit card or bank account. If you turn this on, any transaction attempted at a gambling site (including SpinDragons) will be automatically declined by your bank.

Professional Support in the UK

You do not have to face this alone. There are several organisations in the United Kingdom dedicated to providing free, confidential advice and support for anyone affected by gambling.

BeGambleAware

The leading charity in the UK for gambling harm prevention. They offer information on how to gamble safely and provide links to support services.

• Website: Information available online at BeGambleAware.

GamCare operates the National Gambling Helpline and offers confidential support and information for anyone affected by gambling.

• Helpline: 0808 8020 133 (Freephone, 24/7).
• Services: Live chat, group chat, and forums for punters and their families.

National Gambling Treatment Service

A network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms. This is funded by the NHS and various charities.

Gamblers Anonymous (GA)

A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem. They hold meetings across the UK.

Gordon Moody

For those with more severe gambling addictions, Gordon Moody provides residential treatment programmes and intensive outreach support.

Bonus Awareness and Fair Play

In the UK, "bonus culture" is a big part of the experience. At SpinDragons, we ensure that every bonus offer — whether it is a deposit match or free spins — comes with transparent terms.

• Wagering Requirements: We clearly state how many times a bonus must be played through before you can withdraw any winnings.
• Fairness: We do not use "hidden" terms to trap your funds.
• Bonus Abuse: Please be aware that under UKGC guidelines, we monitor for bonus abuse. We ask that you play within the spirit of the game.

Final Word

At SpinDragons, we value you as a member of our community. We want your experience to be defined by the excitement of the "spin" and the fun of the "flutter," not by stress or financial strain. If you ever feel that the fun has stopped, please stop. Use the tools provided, talk to your friends or family, and reach out to the professional services listed above.

Remember: When the fun stops, stop.